return-policy

Last Updated: September 30, 2026

Due to the perishable, consumable nature of our food products and for the health and safety of our customers, Freakshow Savory Sauces does not accept returns or exchanges under general circumstances. All sales are considered final once shipped.

Exceptions & Extreme Circumstances

We take pride in our artisan sauces and seasonings, and we want to ensure your order arrives safely. We will review exceptions strictly under extreme circumstances, such as:

Severe damage incurred during transit (e.g., broken glass or damaged seals).
Packaging defects compromising product safety.
Receipt of an incorrect item from what was ordered.

How to Request Return Approval & Obtain a Claim Number

Returns, replacements, or refunds will not be accepted or processed without prior authorization.

Call Customer Support: Contact us directly at 816-457-0695 within 7 days of delivery.
Provide Order Details: Please have your order number, delivery date, and a description of the issue ready. Photos of the damaged package or product may be requested to support the claim.
Receive a Claim Number: If approved, our team will issue an official Claim Number along with instructions on next steps (replacement, refund, or return shipment).